How to check furniture on delivery
Five minutes at the time of receipt saves weeks of showdowns. What exactly to check and when.
Most disputes over damaged furniture do not arise because someone is unscrupulous, but because the point at which damage can be proven has already passed. Below is how not to miss it.
The main rule: unpack under the video
Record from the moment the packaging is still intact, and do not stop recording until the end of unpacking. The video must show the shipping label, the condition of the package, and how you remove it.
These are five minutes that replace any words. Without them, the question "damaged during transportation or unpacking" has no answer either for you or us.
Terms in which the claim is accepted
- —Our delivery - claims for appearance, completeness and mechanical damage at the time of delivery
- —Delivery by carrier — 24 hours from the moment of receipt, with photos and videos of unpacking
What to check first
- —Completeness — all modules, pillows, legs and fasteners in place
- —Corners and ribs are the ones that suffer during transportation
- —Seams and stitching are even, no tightening
- —The mechanism is to unfold and fold once
That is NOT considered a disadvantage
Dimensional deviations within ±2 cm. Upholstered furniture grows in size together with the filler, and no one has absolute accuracy here.
The difference in the shade of the fabric from the sample or from the image on the screen. Dye batches vary, and the screen does not show the color accurately, which is why samples are mailed to order.
Gathering
You can assemble it yourself - there are instructions and a video for this, and self-assembly does not invalidate the warranty. Climbing to the floor and assembly by the master are ordered separately.
If something does not come together during assembly, write or call immediately, before applying force. Most of these cases are solved by a hint, not a rework.
